Frequently Asked Questions

Here are some of our frequently asked questions. If your question is not answered below or you would like further information please contact us using the button below ? 

General Questions

What is Personal Care?

Personal Care includes: assistance with dressing, feeding, washing and toileting, as well as advice, encouragement and emotional and psychological support.
The Department of Work and Pensions (DWP) defines this as attention required in connection with bodily functions. Bodily functions can include dressing, washing, bathing or shaving, toileting, getting in or out of bed, eating, drinking, taking medication, communicating. Seeing and hearing are also considered to be bodily functions.

What is Meal Preparation?

Maintaining a balanced diet is an important part of keeping healthy. To help ensure our clients eat properly, our carers can either help to prepare and cook meals or actually cook meals for a client.

As part of our home care services our carers are happy to prepare simple hot or cold meals, for example soups, salads and sandwiches that can be eaten later in the day.

What is a Support Plan?

A care plan (sometimes called a care and support plan, or support plan if you’re a carer) sets out how your care and support needs will be met. Care and support planning is a defined process which helps people set their own aims, and then secures the support and care that are needed to achieve them. It is the key that unlocks person centred, coordinated care.

What if I do not have a Support Plan?

A full assessment of your needs can be carried out by our Care Manager. This can be completed within your own home or where it is that you would like support. We will never tell you what it is you need, however with your input we can build a support plan that is tailored just for you and your life goals.

What is CQC (Care Quality Commission)?

The Care Quality Commission are the independent regulator of health and social care in England. Their purpose is to make sure health and social care services provide people with safe, effective, compassionate, high-quality care and they encourage care services to improve.

Their role is to register care providers, monitor – inspect and rate services, take action to protect people who use services and speak with our independent voice, publishing our views on major quality issues in health and social care.

About Our Services

Live-in Home Care

Live in care is a full-time care service in the comfort of your own home that allows you, or your loved one, to remain independent and with a companion around the clock.

This is a direct alternative to residential care that empowers you to retain control and independence. Your professional live-in carer works with you to meet your personal needs and wishes, following an individually designed support plan that is put together by our dedicated care manager. Your care is arranged on your terms and is designed to meet existing preferences for meals and eating times and interests as well as established medication and care routines​

Live-in Home Care for Couples

Live-in care gives couples who want to stay together the opportunity to do so regardless of their care needs. With one live in carer often able to support both within the comfort of home, there can be significant cost savings over the cost of 2 beds within a care home.

Sometimes couples struggle to support each other with personal care, for others it may mean delegating the physical housekeeping tasks. Whatever the need, there will be a live in care solution that means you can stay together.

Home Visits

We know that it can be difficult to make an informed decision on what type of care is best for you, knowing you receive care that complements your life, without taking away your independence.

We know that having care in the comfort of your own home gives you independence while allowing you to be able to use your energy and time in doing what you enjoy rather than doing the day to day tasks that may now be a struggle. We provide you and your family a peace of mind that there are regular visits to the house, not only to complete task but also to be safe in knowing that you see a regular face every day.

Home care calls can be from 1 hour up to 24 hours depending on your needs and can include a variety of tasks not limited to Personal Care, Medication Management, Meal Preparation, Laundry, Shopping, Cleaning, Appointments and Socialising to name a few. We even have support workers that take the family pet out for a walk.

All of our services are bespoke meaning you have your care your way.

We assign a small team for your care which gives you consistent continuity and promote a relationship of trust and most importantly friendship.


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